Snap’t strives to deliver awesome customer service and quality products to our valued customers (that’s you!). It’s our mission to be easily reachable, responsive to feedback and fiercely loyal to our customers. We know that making you happy is key to a long and healthy relationship (which is what we’re going for here). If there’s anything we can do to improve our service and keep you within the Snap’t family, please contact us at email@example.com.
We want to get your goodies to you as quickly as possible!
We do our best to ship all orders within 24 hours of payment processing. Orders placed after Noon EST on Fridays or over the weekend will ship the following Monday. If you have any questions, please get in touch at firstname.lastname@example.org.
Shipping & handling is free on orders over $35 – woo-hoo!
All orders under $50 will ship at a rate starting at $4.95. (Shipping is dependent upon weight of products.)
Our carrier is the USPS. With standard shipping your order should arrive within 1-3 business days from receipt of your order. The stated delivery time is approximate and may be affected by Federal Holidays and other unforeseen events.
Want it faster?
Fedex 2nd Day gets you your goodies in 2 days when your order is placed by noon EST for $30.
Fedex Standard Overnight will deliver next day for orders placed before noon EST for $60.
Tracking your order
Buying product is one thing – receiving it is another! After you place your order, we’ll send you an order confirmation, followed by a shipping confirmation that will include the tracking number for your shipment.
Everyone likes things shiny and new. Should your product arrive looking less-than-perfect, please know we are very, very sorry and contact us ASAP at email@example.com. We’ll resolve the issue right away.
Out of stock items
While we do our best to keep all our items in stock, we sometimes run out of our in-demand items. If this happens, we’ll contact you ASAP to see if you’d like us to ship the order as is or help you find a replacement.
Can I cancel my order?
We hope you never want to! We are unable to cancel orders once they have been prepared for fulfillment. Please contact customer service by email at firstname.lastname@example.org to see if your order is eligible for cancellation.
At Snap’t, we always want you to be super-psyched about your order. If for some reason you aren’t, please follow these steps: